FAQ

Is Eazli a marketplace, a design service, or both?

Does Eazli sell the products/services directly?

How does Eazli work from start to finish?

Who is Eazli designed for?

Do I need design or technical experience?

How involved do I need to be?

Is Eazli free to browse?

What makes Eazli different from shopping on my own?

Can I use Eazli for small projects or multiple spaces?

Is Eazli available everywhere?

Do you support international delivery?

What are Eazli's AI agents?

What does the Designer Agent do?

What does the Seller Agent do?

How do the agents work together?

Will I need to manage multiple agents?

Can I give feedback or request changes?

Do the agents replace humans?

What if I don't like a suggestion?

Are AI recommendations professional advice?

Can I upload inspiration images, links, or descriptions?

Are designs customized to my space and lifestyle?

Can I request specific brands or exclude styles?

How many options will I receive?

Can I make changes and approve designs before buying?

Can designs fit my budget and existing furniture?

Can I save, revisit, or reuse designs later?

How do I place an order?

Are prices shown upfront?

Are there hidden fees?

What payment methods are accepted?

Can I cancel or change an order?

Will I receive confirmation?

How long does delivery take?

Can I track my order?

Does Eazli coordinate delivery and installation?

What if delivery is delayed or incomplete?

What is the return policy?

Who pays return shipping?

Are custom or made‑to‑order items returnable?

How are refunds issued?

What if something is missing, damaged, or not delivered?

How do I contact support?

Is my data and payment information secure?

Is my data shared?

Are sellers and installers vetted?