Community Guidelines

The Eazli community allows customers to share feedback or experiences about products, vendors, and delivery on the Platform. Using these community features means you agree to Eazli Master terms of use and privacy policy. You also agree to follow these guidelines, which we update from time to time.

Who can participate?

Any customer with an Eazli account who has at least one successfully delivered order.

Content Standards – What is Allowed

• Honest feedback and experiences about products, vendors, or delivery.
• Posts in supported languages (currently English or Arabic).
• Upload your own photos or videos to provide visual details about the product or service.

What is Not Allowed

• Spam, Self-Promotion, or External Links
• Personal or Private Information: Emails, phone numbers, home addresses, license plates, order numbers, etc.
• Profanity, Harassment, or Threats: Name-calling, direct attacks, defamation, or inflammatory content.
• Hate Speech: Content targeting individuals based on race, ethnicity, nationality, gender, sexual orientation, religion, age, disability, etc.
• Illegal or Harmful Behavior: Promotions or instructions for violence, fraud, underage use, child and animal abuse, product misuse, etc.
• Conflicts of Interest or Paid Reviews: Reviews created or edited by you for your own products/services, or in exchange for compensation. (Also covers friends, relatives, business associates, competitors.)
• Plagiarism & Intellectual Property: Only post original content or content you have the right to. No impersonation, no copyright/trademark infringement.

Enforcement & Consequences

If you violate these guidelines, Eazli may take one or more of the following actions:

• Remove or hide your content
• Limit your ability to use community features
• Remove affected products or listings
• Suspend or terminate your account
• For repeated or unlawful behavior, legal action may follow.

How to Report Violations

If you spot content that you believe violates these guidelines:

• Tap the 🚩 Report link/icon next to any post, comment, or reply. Select a reason (e.g., Violence/Threats, Harassment, Spam, IP Violation) and add a short description.
• Report page: eazli.com/report.
• Email: support@eazli.com.

When reporting, please include a link to the content/product page, screenshots and a brief explanation of why it violates the rules. After submission, Eazli will investigate and take appropriate action.