Returns are available for eligible products within 7 days from the order's Delivered timestamp on the Platform.

Return window (how 7 days is calculated)

• Return requests must be submitted within 7 days of the date/time your order is marked Delivered.
• The delivery date/time is determined by the Platform's Delivered timestamp based on 3PL/seller proof of delivery (POD) or OTP confirmation (where applicable).
• Requests submitted after the 7-day window are not eligible for returns under the return policy.

Eligibility conditions

• The product must be unused, in its original condition and packaging, and include all accessories, unless the return is due to a defect, incorrect item, damage, or item not as described.
• Supporting evidence (photos/videos) may be required for defect/damage/incorrect/not-as-described claims.
• We may request serial numbers, labels, and packaging photos as part of the verification process.

Exceptions / non-returnable items

• Certain goods/services may be excluded from the standard 7-day return right based on applicable laws or product nature. Any such exceptions will be clearly disclosed on the product page and/or at checkout prior to purchase.
• Custom-made or made-to-order items manufactured according to customer specifications.
• Perishable goods, or items that cannot be returned for health or safety reasons once opened (where applicable).
• Items clearly marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Return pickup/shipping fees (who pays?)

• If a return is requested due to defect, damage, incorrect item, or item not matching its description, and is supported by sufficient evidence, Eazli will facilitate the return pickup/shipping at no cost to the customer. In such cases, the seller will bear the applicable costs in line with regulatory requirements.
• If a return is requested due to change of mind within the permitted return window, the customer shall bear the return pickup/shipping cost unless otherwise stated. Any applicable fee will be clearly disclosed during the return request process before confirmation.

How to request a return (self-serve)

• Log in and go to Account → Orders, select the relevant order, then click Request Return.
• Select the item(s) you wish to return and choose the applicable return reason.
• Upload required supporting evidence (especially for defect/damage/incorrect/not-as-described claims).
• Review any applicable return fees (for change-of-mind returns) before confirmation.
• Submit your return request; you will receive confirmation once reviewed.
• Once received, the item may be inspected to verify its condition and the stated return reason — typically within 3 business days.

Partial returns (multi-item orders)

• You may request a return for one or more items within the same order, subject to each item's eligibility.
• Shipping fees: if at least one item in the order is delivered and retained, original shipping fees may not be refundable.
• Discounts & bundles: refund amounts may be recalculated fairly based on items retained vs returned.

Exchanges

• Exchanges are subject to seller confirmation and item availability.
• If the requested replacement is not available, the request will be processed as a return and refund in accordance with this Policy.

Order cancellation availability depends on the processing stage. Where cancellation is no longer possible, you may still be eligible for a return after delivery subject to the Return Policy and applicable law.

Customer-initiated cancellation

• If your order is at an early stage and has not yet been processed for fulfillment, you may be able to cancel directly from your account where the self-serve option is available.
• If the self-serve cancellation option is not available, you may submit a cancellation request by contacting support@eazli.com including your order number. Eligibility will be assessed based on the order's status.

Seller no-confirmation (auto-cancel rule)

• If a seller fails to confirm an order within 24 hours, Eazli may automatically cancel the order (or the affected item) to protect customer experience.
• Any amount paid will be refunded in accordance with this Policy and applicable regulations.

Partial cancellation (multi-seller / multi-item orders)

• Where an order includes multiple items and/or sellers, and one item or seller is unable to confirm or fulfill, Eazli may cancel the affected item(s) only, while allowing the remainder of the order to proceed where feasible.
• Shipping fees may be recalculated based on remaining items. If no items remain after cancellation, any previously charged shipping fees will be refunded where applicable.

Cancellation fees

• If a cancellation fee applies (e.g., processing has already begun), the fee will be clearly disclosed before you confirm cancellation.

Cancellation due to delivery/execution delay

• If delivery/execution is delayed by more than 15 days beyond the estimated or agreed date, and no alternative date is agreed, you may request cancellation and a full refund.
• If no estimated/agreed delivery date was provided, the 15-day period will be calculated from the purchase date.
• This right applies unless the delay is due to force majeure or circumstances beyond the control of the Seller/Logistics provider, and provided that the Buyer is notified of the delay and offered the option to continue or cancel where required.

Display/pricing/specification errors

• If a material error occurs in the display of an item or service (including pricing or specifications), Eazli may correct the error and notify you promptly.
• Upon notification, you may choose to proceed based on the corrected information or cancel the order and receive a refund of amounts paid.